Eligibility and Timeline
We strive to ensure your power solutions meet your exact needs. At PowerTrip Generators, customers may request a return or exchange within 30 days of delivery. To process your request, items must be unused, in their original packaging, and include valid proof of purchase. Please note that certain special orders or clearance items may be final sale.
Shipping and Costs
Customers are responsible for paying all return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for generator units, as we cannot guarantee receipt of your returned item.
PowerTrip Generators will only cover return shipping and handling costs in cases where the item received is damaged or defective upon arrival, or if the incorrect product was shipped. Please document any issues and contact our support team at info@PowerTripGenerators.com immediately.
Return Process
Exchanges
We accept exchanges of eligible products within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by valid proof of purchase. Contact info@PowerTripGenerators.com or +1 (234) 222-8091 to request an exchange and obtain prior authorization before sending an item back. Clearance items and custom generator orders remain final sale and are not eligible for exchange. Customers are responsible for return shipping unless the item arrived damaged or defective, or the incorrect product was shipped.
1. Contact Support
Always contact our support team before sending any items back. Provide proof of purchase and clear details about your request.
For returns support, contact info@PowerTripGenerators.com or +1 (234) 222-8091.
Mailing Address: 2504 Orange Ave, Signal Hill, CA 90755, USA. Do not send returns without prior authorization.
2. Wait for Approval
We will review your eligibility based on the 30-day timeline and item condition. An RMA number will be issued once approved.
3. Ship Item
Securely package the unused product in its original packaging. Return shipping costs are paid by the customer unless the item is defective.
Refund Details
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7 business days and automatically issued back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund officially.
Final Sale & Exceptions
- Clearance items are final sale.
- Custom generator orders cannot be returned.
- Items not in original packaging may be rejected.